Troubleshooting¶
General first-line troubleshooting for ArtiLED products.
Safe first checks¶
- Check power and visible status indicators.
- Check Ethernet/network link where applicable.
- Check whether the relevant ArtiLED interface can reach the product.
- Restart the product only if that is safe for the installation.
- If the issue persists, contact the reseller or ArtiLED support.
Do not¶
- Do not open products unless qualified and instructed.
- Do not modify internal wiring.
- Do not bypass fuses, PSU limits or safety earth.
- Do not use undocumented service commands from public manuals.
Information to collect¶
- Product family and model/variant
- Serial number if available
- Firmware/software version if visible
- Network/IP details if relevant
- Photos of wiring/status LEDs where safe
- Description of what changed before the problem started